Welcome to Jerolex. These Terms & Conditions govern your access to and use of our website, jerolex.com, and all purchases, transactions, services, content, and interactions made through the website. By accessing, browsing, registering an account, or placing an order on jerolex.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Cancellation Policy, Refund, Returns & Exchange Policy, Payment & COD Policy, and any other applicable policies published on the website. If you do not agree with any part of these Terms & Conditions, you should not use our website or place an order.
Business Information
Jerolex is the trademark and brand identity of our business, and J K Style Mart is the GST and legal business name under which our business operates. We operate as a Sole Proprietorship and conduct business from Mathurapur Road, Bandiya, C.B.Ganj Bareilly, India. All references to “Jerolex,” “we,” “us,” or “our” in these Terms & Conditions refer to the business operating under this name and its associated website, jerolex.com.
Eligibility to Use the Website
By using jerolex.com, you represent that you are legally capable of entering into a binding transaction under applicable law, or that you are using the website under the supervision of a parent, guardian, or other legally authorized person. You agree to use the website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or rights of third parties. Any misuse of the website, including fraudulent activity, false orders, abusive behavior, unauthorized access, scraping, copying, or interference with site functionality, may result in restriction, suspension, cancellation of orders, or legal action where necessary.
Products and Store Nature
Jerolex offers ready-stock and ready-made fashion and lifestyle products, including but not limited to premium men’s clothing such as t-shirts, shirts, hoodies, trousers, and footwear, as well as women’s clothing such as tops, pants, lowers, jeans, heels, and footwear including styles such as Chelsea and loafers. All products displayed on the website are subject to availability, and we reserve the right to modify, discontinue, replace, or update any product, category, design, size, color, pricing, image, description, or availability at any time without prior notice.
Product Descriptions and Availability
We make commercially reasonable efforts to ensure that product descriptions, specifications, images, sizes, and pricing are accurate and current. However, product listings may occasionally contain errors, omissions, delays in updates, or inaccuracies related to availability, measurements, fabric details, color representation, style naming, stock levels, or pricing. Product availability shown on the website does not guarantee final stock confirmation until the order is reviewed and accepted by us. In the event a product becomes unavailable after an order is placed, Jerolex reserves the right to cancel or modify the order and provide an appropriate resolution in accordance with applicable policy.
Product Color, Appearance, and Fit Disclaimer
Customers acknowledge and agree that actual product colors, textures, finishes, prints, and visual appearance may vary slightly from what is displayed on jerolex.com due to factors such as screen settings, device display quality, photography lighting, image editing, production batches, fabric characteristics, and other technical or environmental variables. Minor variations in shade, stitching, placement, finishing, or presentation do not automatically qualify as defects. Customers also acknowledge that garment fit may vary depending on body type, personal preference, fabric stretch, style cut, and sizing standards. While we strive to provide accurate product information, customers are responsible for reviewing product descriptions, size information, and related guidance before placing an order.
Pricing and Pricing Errors
All prices displayed on jerolex.com are listed in the applicable currency shown on the website and are subject to change at any time without prior notice. While we strive to maintain accurate pricing, errors may occasionally occur due to technical issues, human error, software conflicts, delayed updates, promotional overlap, or third-party integration issues. Jerolex reserves the right to correct any pricing errors, inaccuracies, or omissions at any time, even after an order has been placed. If an order is placed for a product at an incorrect price, we may cancel the order, refuse fulfillment, request confirmation, or offer the customer the option to proceed at the corrected price where feasible. We shall not be obligated to fulfill orders based on clearly erroneous pricing or technical mistakes.
Order Placement and Acceptance
Placing an order on jerolex.com constitutes an offer by the customer to purchase a product, but it does not constitute final acceptance by Jerolex. An order shall be considered accepted only after it has been reviewed, verified, and approved by us for processing. Order confirmation emails, payment acknowledgments, or order numbers are not final acceptance of the order and only indicate that your request has been received in our system. Jerolex reserves the right to accept, reject, hold, verify, limit, or cancel any order at our sole discretion for reasons including but not limited to stock unavailability, pricing errors, suspicious activity, unverifiable information, delivery limitations, payment issues, duplicate orders, abuse of offers, previous order misuse, excessive returns, or any other business or risk-related reason.
Suspicious, Fraudulent, and High-Risk Orders
Jerolex reserves the absolute right to investigate, hold, verify, restrict, or cancel any order that appears suspicious, fake, abusive, unverifiable, fraudulent, high-risk, or inconsistent with normal consumer activity. This includes but is not limited to mismatched billing and shipping information, unverifiable phone numbers, repeated failed delivery attempts, repeated cash on delivery refusals, excessive return behavior, payment disputes, chargeback patterns, bulk misuse, unusual order volume, false claims, misuse of offers, or any activity that may reasonably indicate fraud or operational risk. In such cases, we may request additional verification, delay dispatch, disable certain payment methods, refuse future service, or permanently restrict access to the website where appropriate.
Cash on Delivery Orders
Jerolex offers Cash on Delivery as an available payment method for eligible orders, subject to operational feasibility and order review. Even where COD is displayed as available, Jerolex reserves the right to verify, hold, convert, limit, or cancel COD orders at its discretion in cases of suspected misuse, repeated refusal history, high-risk destinations, unusual order values, unverifiable contact details, or any operational concerns. Repeated refusal of COD orders, false COD placements, or misuse of COD as a non-serious ordering method may result in future COD restrictions, order cancellation, prepaid-only enforcement, or refusal of service. Customers are expected to place COD orders only when they genuinely intend to receive and pay for the order.
Payments and Payment Authorization
Jerolex accepts payment through supported methods including UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery, depending on order eligibility and destination. By submitting payment details, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete. Jerolex reserves the right to refuse, hold, or cancel orders where payment cannot be authorized, is suspected to be fraudulent, is duplicated, or is otherwise inconsistent with normal transaction behavior. In the event of duplicate charges, failed captures, or technical payment issues, appropriate review and resolution will be handled in accordance with our Payment & COD Policy.
Shipping and Delivery
Jerolex processes and releases eligible orders for dispatch generally within one to two business days after successful order confirmation and payment verification, subject to stock availability, operational capacity, and order review. Estimated delivery timelines are generally between three to six days, but actual delivery may vary depending on destination, courier performance, order volume, weather conditions, holidays, festivals, local restrictions, customs processing for international shipments, and other external factors beyond our direct control. Jerolex uses multiple courier and logistics partners through Shiprocket and associated providers. Delivery timelines displayed or communicated are estimates only and are not guaranteed unless explicitly stated. Delays caused by logistics providers, weather, force majeure events, customs, strikes, high-volume periods, or failed customer availability do not automatically constitute grounds for cancellation, compensation, or liability against Jerolex.
Customer Responsibility for Address and Contact Information
Customers are solely responsible for ensuring that all billing, shipping, contact, and delivery information submitted at checkout is complete, accurate, and deliverable. Jerolex shall not be responsible for delays, failed deliveries, returns to origin, extra charges, or losses arising from incorrect addresses, incomplete addresses, invalid phone numbers, refusal to accept delivery, absence at delivery, inability to contact the customer, or failure to respond to courier communication. If an order is returned due to customer-provided incorrect information or failed delivery caused by customer-side issues, Jerolex reserves the right to deduct applicable shipping, handling, reverse logistics, or processing costs before issuing any eligible refund or reshipment.
Returns, Refunds, and Claim Conditions
All returns, refunds, and related claims are governed by our Refund, Returns & Exchange Policy and related store policies. Customers acknowledge that returns are subject to eligibility, timelines, proof requirements, product condition, and verification. Jerolex currently allows eligible returns within three days from delivery, subject to policy conditions. Products that are used, worn, washed, altered, damaged by the customer, missing original tags, missing original packaging, classified as hygiene-sensitive items, or customized in nature may be rejected for return. Customers also acknowledge that Jerolex does not offer exchanges unless explicitly stated otherwise in a future updated policy.
Damaged, Defective, or Wrong Item Claims
If a customer receives a damaged, defective, tampered, incomplete, or incorrect item, the customer must notify Jerolex within twenty-four hours of delivery. Claims submitted after this period may be declined due to inability to verify the issue fairly. Customers may be required to provide clear photographs, packaging evidence, order details, and a continuous unboxing video to support the claim. Jerolex reserves the right to reject claims where required proof is missing, incomplete, inconsistent, edited, delayed, or otherwise insufficient to verify the complaint. Unboxing video evidence is strongly relied upon to prevent fraudulent or unverifiable claims and may be treated as an important requirement for claim assessment.
Promotions, Discounts, and Offer Misuse
From time to time, Jerolex may run promotional offers, discounts, coupon codes, seasonal campaigns, or special pricing. All such offers are subject to change, limitation, withdrawal, stock availability, and internal verification. Jerolex reserves the right to modify, cancel, restrict, or refuse promotional benefits where misuse, duplication, technical exploitation, coupon abuse, bulk manipulation, or fraudulent behavior is suspected. Orders that improperly benefit from system errors, duplicated promotions, or unauthorized discount stacking may be cancelled or corrected at our discretion.
International Orders
Jerolex may accept international orders where operationally feasible. Customers placing international orders acknowledge that customs duties, import taxes, local fees, regulatory restrictions, delays, inspections, or destination-specific limitations may apply depending on the receiving country. Such charges and obligations, unless explicitly stated otherwise by Jerolex, are generally the responsibility of the customer. International transit times are estimates only and may be affected by customs clearance, local courier availability, import procedures, and other factors beyond our control. Jerolex shall not be responsible for delays, rejections, confiscations, or additional charges imposed by destination-country authorities or logistics systems.
Intellectual Property Rights
All content on jerolex.com, including but not limited to trademarks, logos, brand names, designs, product images, graphics, banners, layouts, text, product descriptions, icons, styling, website structure, source elements, and other visual or written content, is the property of Jerolex, J K Style Mart, its licensors, or authorized content owners, and is protected under applicable intellectual property, trademark, copyright, and unfair competition laws. No content from the website may be copied, reproduced, republished, distributed, modified, sold, downloaded, used for commercial purposes, reverse engineered, or exploited in any form without prior written consent from Jerolex. Unauthorized use may result in legal action.
User Conduct and Website Misuse
You agree not to use jerolex.com in any way that is unlawful, harmful, abusive, deceptive, defamatory, infringing, disruptive, or commercially exploitative. You shall not attempt to gain unauthorized access to the website, servers, databases, plugins, payment systems, customer accounts, or any related systems. You shall not use bots, scraping tools, automation, malicious code, spam techniques, denial-of-service attempts, false claims, fake reviews, impersonation, or any method intended to manipulate operations, pricing, offers, product availability, or business integrity. Jerolex reserves the right to block access, cancel orders, restrict accounts, preserve records, and pursue legal remedies in response to such conduct.
Third-Party Tools and Services
Jerolex may rely on third-party platforms, software, plugins, payment gateways, shipping systems, analytics services, communication tools, and marketing services to operate jerolex.com. While we make reasonable efforts to work with reliable providers, Jerolex does not guarantee uninterrupted performance, continuous availability, or error-free operation of any third-party systems integrated into the website. Temporary failures, outages, sync delays, plugin issues, gateway issues, logistics API delays, or technical disruptions may affect website functionality, inventory display, payment processing, or order updates. Jerolex shall not be liable for direct or indirect losses caused solely by third-party technical failures beyond our reasonable control.
Limitation of Liability
To the maximum extent permitted by applicable law, Jerolex, J K Style Mart, its proprietor, affiliates, service providers, employees, agents, logistics partners, and technology partners shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising out of or relating to the use of jerolex.com, any order, any product, delayed delivery, pricing error, technical malfunction, payment issue, order cancellation, stock unavailability, third-party service failure, lost business opportunity, data interruption, or dissatisfaction based on personal preference. Our maximum liability, if any, in relation to any specific order or claim shall generally be limited to the amount actually paid by the customer for the relevant product or order, subject to applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless Jerolex, J K Style Mart, its proprietor, affiliates, staff, service providers, technology partners, and logistics partners from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising from your misuse of the website, violation of these Terms & Conditions, false claims, fraudulent activity, payment abuse, policy abuse, unlawful conduct, infringement of third-party rights, or breach of any representation made by you during the use of jerolex.com.
Force Majeure
Jerolex shall not be held liable for any delay, failure, interruption, suspension, or inability to perform obligations where such delay or failure is caused by events beyond our reasonable control. Such events may include but are not limited to natural disasters, floods, fires, pandemics, epidemics, war, civil unrest, strikes, labor shortages, internet outages, cyber incidents, transport disruption, customs delays, government restrictions, power failures, software failures, supply chain interruptions, or logistics partner disruptions. In such circumstances, performance may be delayed, suspended, modified, or cancelled without liability to the extent permitted by law.
Policy Integration
These Terms & Conditions should be read together with all other policies published on jerolex.com, including our Privacy Policy, Shipping Policy, Cancellation Policy, Refund, Returns & Exchange Policy, Payment & COD Policy, Support & Complaint Resolution page, and any other store policy or legal notice made available from time to time. In the event of a conflict between policies, Jerolex reserves the right to interpret and apply the most relevant policy in the context of the specific issue, transaction, or dispute, subject to applicable law.
Changes to These Terms & Conditions
Jerolex reserves the right to modify, amend, replace, update, or revise these Terms & Conditions at any time without prior notice. Any changes shall become effective immediately upon being posted on jerolex.com unless otherwise specified. It is the customer’s responsibility to review these Terms & Conditions periodically before using the website or placing an order. Continued access to or use of the website after any updates are posted constitutes acceptance of the revised Terms & Conditions.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or legal proceeding arising out of or relating to the use of jerolex.com, any order, any product, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction in Bareilly, Uttar Pradesh, India, unless otherwise required by applicable law.
Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any matter related to jerolex.com, you may contact Jerolex at contact@jerolex.com
or call +91 581 422 0088 during our support hours of 9:00 AM to 7:00 PM, with Friday as the weekly off day. Email support remains available at all times. Jerolex operates under the trademark Jerolex and legal business name J K Style Mart, located at Mathurapur Road, Bandiya, C.B.Ganj Bareilly, India.
