At Jerolex, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Jerolex, operated under J K Style Mart, collects, uses, stores, processes, and protects your personal data when you visit or make a purchase from our website, jerolex.com. By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services.
Business Information
Jerolex is the trademark and brand name of our business, and J K Style Mart is the GST and legal business name under which the store is operated. We operate as a Sole Proprietorship and our business is located at Mathurapur Road, Bandiya, C.B.Ganj Bareilly, India. For all privacy-related concerns, customers may contact us at contact@jerolex.com
or call us at +91 0581 422 0088 during our business support hours. Email support may also be used at any time.
Information We Collect
When you visit jerolex.com, place an order, create an account, contact us, subscribe to updates, or otherwise interact with our website, we may collect personal information such as your full name, billing address, shipping address, email address, phone number, payment-related details, IP address, browser type, device information, order history, account login details, preferences, and any other information voluntarily submitted by you. We may also collect information related to how you browse and use our website, including pages visited, products viewed, time spent on pages, cart activity, referral source, and general analytics data that helps us improve our store and services.
How We Use Your Information
We use your information to process and fulfill your orders, verify transactions, provide customer support, send order confirmations, share shipping and delivery updates, respond to inquiries, manage returns and refunds, detect fraud or suspicious activity, improve website performance, personalize your shopping experience, and comply with legal or tax obligations. Your information may also be used to send service-related communications, promotional emails, offers, product updates, or other marketing messages where permitted by applicable law or where you have provided consent. You may opt out of promotional communications at any time.
Order Processing and Customer Account Information
When you place an order with Jerolex, we use your provided information to verify the order, process payment, prepare shipment, and deliver your purchased products. If you create an account on our website, your information is stored to help manage future orders, simplify checkout, and provide access to your order history, return requests, and account preferences. Customers may also use their dashboard to initiate eligible return requests, or contact our support team by email or phone for assistance. We may use account and order data to investigate suspicious activity, unauthorized access, repeated failed deliveries, fraudulent returns, or misuse of cash on delivery services.
Payment Information
Jerolex accepts payments through methods including UPI, debit cards, credit cards, net banking, wallets, and cash on delivery, depending on order eligibility and destination. We do not directly store full card details or sensitive banking credentials on our own servers unless explicitly required by integrated payment systems. Payment transactions are processed through third-party payment gateways and service providers that apply their own privacy and security standards. While we take reasonable steps to work with trusted payment providers, Jerolex is not responsible for the privacy practices or security policies of third-party payment processors, and customers are encouraged to review their policies separately before completing transactions.
Shipping and Fulfillment Information
To fulfill your order, we may share your shipping-related information, including your name, delivery address, contact number, and order details, with our logistics and courier partners. Jerolex uses multiple shipping and fulfillment providers, including courier services facilitated through Shiprocket and associated logistics partners. This sharing is necessary to process, dispatch, track, and deliver your order within India or internationally where applicable. We may also use shipping data to provide delivery status updates, resolve failed delivery attempts, investigate lost shipments, and address customer complaints related to logistics or delivery performance.
Returns, Refunds, and Proof Requirements
If you request a return, refund, or claim for a damaged, defective, or incorrect product, we may collect additional information from you for verification purposes. This may include photographs, videos, written descriptions, order details, packaging condition, and other relevant evidence. For damaged, defective, or wrong item claims, Jerolex may require customers to report the issue within twenty-four hours of delivery and may require a clear unboxing video as part of the claim verification process. This information is used solely to assess claim validity, prevent misuse, and determine eligibility under our applicable return and refund terms.
Cookies and Tracking Technologies
Jerolex may use cookies, pixels, tags, scripts, and similar technologies to enhance your browsing experience, maintain your session, remember your preferences, support cart and checkout functionality, understand user behavior, measure advertising performance, and improve our website. These technologies may help us identify returning visitors, provide personalized product suggestions, and analyze traffic sources. By continuing to use our website, you consent to the use of cookies and related tracking tools unless disabled through your browser settings. Disabling certain cookies may affect website functionality, including account access, cart features, or checkout performance.
Marketing Communications
If you provide your email address or otherwise opt in, Jerolex may send you newsletters, promotional offers, restock alerts, product launches, updates about collections, seasonal campaigns, and other marketing content. These communications may be sent directly by Jerolex or through authorized email and marketing service providers. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in such communications or by contacting us directly. Even if you opt out of promotional messages, we may still send you essential transactional or service-related emails such as order confirmations, shipping updates, return notifications, or account-related alerts.
Third-Party Services
Our website may use or integrate with third-party tools, platforms, plugins, and services to support website operations, analytics, advertising, order management, customer communication, and fulfillment. These may include, but are not limited to, WooCommerce, WordPress-related plugins, Shiprocket, payment gateways, analytics services, advertising tools, email platforms, and other software required to operate jerolex.com efficiently. These third-party services may process data on our behalf or according to their own independent privacy policies. Jerolex is not responsible for the privacy, security, or data handling practices of third-party websites, services, or integrations, and users are encouraged to review the privacy policies of those providers separately.
International Access and International Orders
Jerolex serves customers in India and may also accept international orders where applicable. If you access our website from outside India or place an international order, your personal information may be processed, stored, or transferred in connection with order fulfillment, payment processing, customer support, fraud checks, logistics, or platform operations. By using jerolex.com, you acknowledge and agree that your information may be handled in jurisdictions that may have different data protection laws than your own country. We take commercially reasonable steps to protect such information during these processes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, support resolution, legal compliance, accounting, tax reporting, fraud prevention, and dispute handling. Certain information such as invoices, tax records, payment references, and order records may be retained for longer periods where required by applicable law or for legitimate business interests. When your data is no longer reasonably required, we may securely delete, anonymize, or archive it in accordance with applicable practices and legal obligations.
Data Security
Jerolex takes reasonable administrative, technical, and operational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no method of internet transmission, cloud storage, or electronic processing is completely secure, and we cannot guarantee absolute security of your data. By using our website, you acknowledge that while we strive to protect your information using commercially reasonable methods, you provide data at your own risk to the extent permitted by law.
Your Rights and Choices
You may request access to your personal information, request correction of inaccurate information, update your account details, or contact us regarding the deletion or restriction of certain data, subject to applicable legal and operational limitations. You may also choose not to provide certain information, although doing so may prevent you from placing orders, receiving support, or using some website features. You may manage cookie settings through your browser and may opt out of promotional communications through available unsubscribe options or by contacting us directly.
Children’s Privacy
Jerolex does not knowingly collect personal information from children without appropriate legal basis or supervision where required. Our website and services are intended for use by individuals who are legally capable of entering into transactions or by those using the website under the supervision of a parent or legal guardian. If we become aware that personal information has been submitted by a child inappropriately, we may take reasonable steps to remove such data from our records.
Legal Disclosure and Fraud Prevention
We may disclose personal information if required to do so by law, regulation, court order, legal process, government request, tax authority, law enforcement agency, or other valid legal obligation. We may also use or disclose relevant information to investigate fraud, prevent payment abuse, verify suspicious orders, respond to chargebacks, enforce our policies, protect our legal rights, safeguard our business operations, or protect the safety of our customers, staff, or service providers. This includes orders that appear fake, high-risk, unverifiable, or abusive in nature.
Changes to This Privacy Policy
Jerolex reserves the right to modify, update, replace, or revise this Privacy Policy at any time without prior notice. Any changes will become effective upon being posted on jerolex.com unless otherwise stated. Customers are encouraged to review this page periodically to remain informed about how their information is collected and used. Continued use of our website after any changes are posted constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal data, you may contact us at any time. You may email us at contact@jerolex.com
or call us at +91 0581 422 0088 during our support hours of 9:00 AM to 7:00 PM, with Friday as the weekly off day. Email support remains available at all times for customer convenience. Our business operates under the trademark Jerolex and legal business name J K Style Mart, located at Mathurapur Road, Bandiya, C.B.Ganj Bareilly, India.
